Privacy Policy

Effective Date: 21 October 2025

SmartVacant ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile site, IoT devices, and related services.

1. Information We Collect

• Personal Information: name, email, phone number, address, company details.
• Account & Authentication: login credentials and identifiers.
• Device & Usage Data: IoT device identifiers, telemetry, network status, and diagnostics.
• Transaction Data: orders, invoices, and payment confirmations (processed via third-party gateways).

2. How We Use Your Information

• Provide and maintain our platform and services.
• Process orders, payments, and customer support requests.
• Improve device reliability, analytics, and user experience.
• Comply with legal, regulatory, and security obligations.

3. Data Sharing & Third Parties

We do not sell your data. We may share information with service providers (e.g., payment gateways, cloud providers, logistics) strictly to fulfill services. All third parties are bound by confidentiality and security commitments.

4. Data Security

We implement industry-standard security (TLS, role-based access, encryption in transit) to protect your data. However, no method of transmission or storage is completely secure.

5. Your Rights

• Access, update, or delete your account information.
• Opt-out of non-essential communications.
• Request data export where applicable by law.

6. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect data from children.

7. Changes to This Policy

We may update this policy periodically. Continued use of our services constitutes acceptance of the updated policy.

8. Contact Us

For privacy inquiries, email us at info@easwares.com.